How to Reset PowerBox to Factory Settings?
Factory Reset β When Is It Needed?
The PowerBox charging station is an advanced device connected to the cloud via the internet , allowing remote management and monitoring from anywhere in the world. However, there may be times when you need to restore the station to its factory settings .
Most common situations:
π Station sale - new owner needs a clean setup
π‘ Changing the Wi-Fi router β new network parameters (SSID, password)
π§ Configuration problems - restore default settings
π’ Change of location β moving the station to another place
π€ Changing account ownership β transferring control to another user
In this article, we will explain how to safely and correctly perform a factory reset of your PowerBox and why this process requires the support of our technical team.
How Does PowerBox Cloud Connection Work?
Before we get to the reset, it's worth understanding how PowerBox communicates with the cloud :
1. Internet connection
PowerBox connects to the Internet via:
- Wi-Fi β wireless connection to your home router
- Ethernet (LAN) β network cable (on some models)
- 4G/LTE β cellular modem (in versions with SIM)
2. Cloud Connection
Once you have access to the Internet, the station:
- β Connects to Ever EV cloud servers
- β Registers as an online device
- β Synchronizes user settings and data
- β Receives commands from the mobile application
3. Remote Control
By connecting to the cloud, you can:
- π± Control the station with a mobile app β from anywhere in the world
- π Monitor charging sessions β in real time
- βοΈ Change settings β power, schedules, authorization
- π View statistics β energy consumption, charging history
It's like having complete control over the station β even while on vacation! π
Cloud Management Center β The Heart of the System
In our Cloud Management Center, the technical support team monitors:
π₯οΈ All PowerBox stations online β in real time
π Device locations - map of Poland and Europe
π’ Status of each station β online, offline, loading, error
π Usage statistics β charging sessions, energy consumption
π§ Remote diagnostics β problem detection
This allows us to perform a remote reset safely and effectively!
Why Does Factory Reset Require Technical Support?
IMPORTANT: PowerBox factory reset is not available to the end user and can only be performed by the Ever EV technical support team .
Grounds:
1. Data Security
Factory reset removes:
- β All user RFID cards
- β Wi-Fi settings
- β Power and schedule configuration
- β Charging session history
- β Linking to a user account
This is an irreversible operation! Therefore, it requires confirmation of the owner's identity.
2. Owner Verification
The support team must ensure that:
- β The reporting person is the actual owner of the station
- β The station serial number is correct
- β The report is justified (sale, router change, etc.)
This protects against unauthorized resetting of someone else's station!
3. Process Control
Remote reset requires:
- β The station must be online (connected to the Internet)
- β The connection to the cloud must be stable
- β The process must be monitored by a technician
- β Confirmation of successful reset
The support team ensures everything goes smoothly!
How to Factory Reset PowerBox? Step by Step
STEP 1: Make sure the station is online
Before reporting, please check:
β
The station is connected to the Internet (Wi-Fi or LAN)
β
LED lights up blue or green (online station)
β
The mobile app shows the station as "online"
If the station is offline, remote reset will not be possible!
What to do if the station is offline?
- Check your Wi-Fi connection (router turned on, signal range)
- Restart your router
- Check your Ethernet cable (if using)
- Contact service if the problem persists
STEP 2: Prepare Information
Before contacting the service, please prepare:
π Station serial number β you can find it on the sticker on the housing or in the application
π§ Email address β associated with the user account
π± Phone number - for contact
π Reason for reset β sale, router change, technical problems
STEP 3: Contact the Service
Report your desire for a factory reset on the company service channel :
π§ Email: info@everev.pl
π± Phone: +48 71 889 01 30
In your application, please provide:
Temat: Reset fabryczny PowerBox - [Numer seryjny]
DzieΕ dobry,
ProszΔ o wykonanie resetu fabrycznego stacji PowerBox.
Serial number : [ Your serial number ]
Account email : [ Your email ]
Phone : [ Your phone number ]
Reset reason : [ Sale / Changing the router / Other ]
I confirm that the station is currently online and connected to Internet .
Regards ,
[ Your name and surname ]
STEP 4: Verification and Confirmation
Technical support team:
- β Verifies your identity β compares your data with your user account
- β Checks the station status β whether it is online in the cloud
- β Confirmation of the application β email or return phone call
Response time: up to 24 hours (business days)
STEP 5: Performing a Remote Reset
Once confirmed, the technician:
- π₯οΈ Logs into the cloud management center
- π Locates your station β by serial number
- βοΈ Initiates a factory reset β command sent to the station
- β³ Monitors the process β the station restarts and restores settings
- β Confirms success β station ready for new configuration
Duration: 5-10 minutes
STEP 6: Reset Confirmation
You will receive an email confirming that:
β
Factory reset was performed successfully
β
The station is ready for a new configuration
β
All previous settings have been deleted
Now you can:
- Reconfigure the station (new Wi-Fi router)
- Hand over the station to a new owner
- Add a station to a new user account
What Happens After a Factory Reset?
After resetting the PowerBox station:
π Returns to default settings:
- β All RFiD cards removed
- β Wi-Fi settings removed
- β Power and schedule configuration removed
- β User account association removed
π Ready for new setup:
- β Station in pairing mode (ready to be added to a new account)
- β Possibility to connect to a new Wi-Fi router
- β Possibility to add new RFiD cards
- β Possibility of configuration by the new owner
Frequently Asked Questions about Factory Reset
β Can I reset it myself?
NO. A factory reset can only be performed by the Ever EV technical support team . This is to prevent unauthorized access.
β Does reset require physical access to the station?
NO. The reset is performed remotely via the cloud . The station only needs to be online.
β What if the station is offline?
If the station is offline, a remote reset is not possible . You must first restore your internet connection or contact your service center for a physical reset.
β Does reset delete firmware (software)?
NO. Factory reset only clears user settings . Firmware (control software) remains unchanged.
β How much does a factory reset cost?
Factory reset is free for PowerBox owners.
β How long does the process take?
- Reporting and verification: up to 24 hours
- Performing a reset: 5-10 minutes
- Total: usually 1 business day
Security and Privacy
Why Is This Process So Important?
Factory reset is a critical security operation :
π Protects against station theft β a thief cannot reset and take over the station
π‘οΈ Protects user data β charging history, RFiD cards
β
Provides control β only the owner can reset the station
Therefore, we only allow the reset to be performed by the technical support team.
Summary β Factory Reset Step by Step
- β Make sure the station is online (connected to the internet)
- β Have your serial number and contact details ready
- β Report the reset to the service channel (email or phone)
- β Wait for verification (up to 24 hours)
- β The team will perform a remote reset (5-10 min)
- β You will receive confirmation (email)
- β Reconfigure the station (new router, new owner)
Contact with the Service
Need a factory reset for your PowerBox?
π§ Email: info@everev.pl
π± Phone: +48 71 889 01 30
π Website: www.everev.pl
Service opening hours:
Monday - Friday: 9:00 - 17:00
Ever EV β Your energy. Our technology. Polish quality.